Understanding the Problem
Think Tank fellows worked with Policy Director, Mark Houldin to identify and analyze struggles the Defenders had with building trust with their clients, and collectively came up with the Resume For Freedom Project, a pre-interview experience that provides lawyers with more complex, nuanced, and positive stories of their clients, not just their criminal records.
Resume for Freedom
Think Tank fellows then worked with Houldin and the top staff of the Defenders to propose the idea, get feedback, and come up with ways to connect the work directly with their clients.
Prototyping the Project
Think Tank fellows then brought the Resume for Freedom to the Defenders waiting room where they greeted and interviewed clients. The filled out booklets were then given to lawyers before they met their clients so that the first thing they saw was the human story, not the criminal record.
Understanding the Issue
Think Tank fellows met with RISE director, Ceciley Bradford Jones to tour RISE's new office, hear about her vision, and make notes about what they would suggest adding, changing, and adapting.
Presenting Our Report
Think Tank fellows then transformed each of their notes into a collective report to RISE including all of their suggestions (which ranged from adding art to the space, to experience design suggestions, to changes to their intake form).
Plans for the Future
After receiving feedback from RISE's top leadership, the Think Tank is working to make suggestions a reality. More info / updates to come in January 2018!